Kazia Tashiwa - Pinnock
Junior UX Designer
ABOUT
Hi, I'm Kazia an aspiring UX Designer with a background in Computing and Data Science. I'm passionate about creating intuitive, accessible, and user-centred digital experiences that solve real problems and improve everyday interactions.
My background in research, data analysis, and problem-solving gives me a strong foundation in understanding user behaviour, identifying pain points, and translating insights into design decisions. I enjoy combining analytical thinking with creativity, using research and data to inform design choices, not just intuition.
I'm currently building my UX skills through case studies spanning user research, competitor analysis, information architecture, and interface design, with a focus on digital banking and accessibility-driven product experiences.
SKILLS & EXPERTISE
With a strong foundation in user research, data analysis, and interface design, I leverage my analytical skills alongside creativity to craft functional and accessible designs. My goal is to enhance user engagement through thoughtful design choices and a deep understanding of user behavior. I became interested in UX Design because I enjoy understanding how people interact with digital products and finding ways to improve those experiences. Coming from a Computing and Data Science background, I’ve developed strong analytical and research skills that naturally connect with UX. Through university projects and UX learning courses, I’ve gained experience in competitor analysis, customer research, user behaviour analysis, and digital problem solving.
I’m particularly interested in:
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User Research
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Digital Product Design
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Accessibility
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Customer Behaviour Analysis
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UX Strategy
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Mobile App Experiences
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I enjoy creating designs that are simple, intuitive, and user-centred while balancing both business goals and customer needs.
Key Competencies
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UX Skills
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User Research
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Competitor Analysis
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Customer Surveys
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User Personas
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Wireframing
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User Flows
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UX Writing
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Accessibility Awareness
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Problem Solving
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Data Analysis
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Tools
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Figma
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Canva
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Miro
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Google Forms
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HTML & CSS
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SQL
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Soft Skills
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Communication
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Creativity
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Empathy
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Collaboration
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Critical Thinking
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Attention to Detail
WORK EXPERIENCE
Sephora, Bristol l Beauty Expert
(March 30th - Current)
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Conducted informal 1:1 user research through consultative questioning, uncovering customer needs, pain points and concerns to inform personalised product recommendations, translating unstructured feedback into tailored solutions in real time.
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Balanced multiple operational priorities in a fast-paced, customer-facing environment, applying problem-solving and attention to detail to maintain a consistently positive end-to-end customer experience.
HBeauty, Bristol l Beauty Consultant
(Dec 2025 - March 2026)
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Designed a consultative, needs-based experience for customers across premium fragrance and beauty brands, using product expertise and active listening to diagnose preferences and deliver highly personalised recommendations, directly improving customer satisfaction outcomes.
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Owned end-to-end experience for the fragrance department, from visual merchandising and service standards to operational systems when using customer feedback (NPS) to continuously refine the in-store experience and drive measurable performance gains.
Apple, Birmingham l Specialist
(June 2024 - Jan 2025)
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Diagnosed customer needs across a complex product and service ecosystem, translating technical constraints into clear, tailored recommendations, applying problem-solving and communication skills to simplify decisions for non-technical users.
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Collaborated cross-functionally in a fast-paced environment, balancing multiple priorities while upholding professional and data-handling standards and building the kind of teamwork and reliability that underpins effective product teams.
(April 2022 - June 2024)
EE , Bristol/Birmingham l Customer Advisor
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Supported a high volume of customer interactions daily (up to 120), quickly identifying individual needs under time pressure, building strong intuition for common pain points and patterns across a large, varied user base.
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Analysed operational data in Oracle to inform performance reporting, translating raw data into insights that guided team decisions — collaborating cross-functionally to keep inventory and stock accuracy consistent across locations.
EDUCATION
Birmingham City University
Bachelor's Degree in Computing and Data Science
2022 - 2025
Birmingham, UK
2:1 Classification
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Data visualisation & UX research: Analysed large datasets, including Google Play Store and traffic data, using data analysis and visualisation techniques to identify behavioural patterns and generate actionable insights, translating raw data into user-relevant findings, a core UX research skill.
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Web design & development: Designed and built a personal website using HTML and CSS, applying usability, information architecture, and responsive design principles to create an accessible, user-friendly interface across devices.
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Transferable UX skills: Developed user-centred thinking, research methods, data interpretation, and digital product analysis — directly applicable to evaluating and improving real-world user experiences.
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Database & web application development: Built functional web applications connected to a relational database using SQL and PHP, developing a practical understanding of digital systems, user interaction, and how backend structure shapes front-end experience.
CERTIFICATIONS
Lloyds Banking Group – UX Introduction Course
2026
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Learned UX research methods, competitor analysis, customer journey mapping, and survey design.
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Conducted research into digital banking experiences and customer behaviour.
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Developed understanding of user-centred design principles and UX problem solving.
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I successfully led a project focused on enhancing user experience for a digital banking application, resulting in a 30% increase in user satisfaction ratings. Additionally, I participated in a design sprint that received recognition for innZovative solutions in improving accessibility.
CONTACT
Phone: 07707328266
Email: kaziapinnock@icloud.com
Address: United Kingdom, UK
LinkedIn: Kaziapinnock